Frequently asked questions

Whether you are curious about our products, our points of sale, or our preparation tips, we are here to enlighten all aspects of your experience with our teas and herbal teas.

Our customer support is available Monday to Friday: 8 a.m. to 8:30 p.m.Average response time: 45 minutesDo you ship overseas?How long will it take to get my orders?Any question?

How many cups do you make with 50g?

Between 20 and 25 cups. One cup should use about 2g of tea or herbal tea

How long does local delivery take?

Approximately 72 working hours depending on traffic. (Deadlines may be longer during certain promotions or times of year)

How long does tea or herbal tea last once infused?

When unaltered, teas or herbal teas can be kept for 2 days in the refrigerator. When you make our iced tea/herbal tea recipe with sugar and lemon juice, it will keep for 1 month in the refrigerator!

How long does loose tea/herbal tea last in the bag?

6 months to 1 year. It is best to keep tea and herbal tea leaves in the dark, in an airtight container and away from humidity!

How long does shipping take?

Your package will be ready for shipping in 2 business days. Additional time will depend on the shipper (GLS, UPS, Purolator, etc.)

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Our customer support is available Monday to Friday: 8 a.m. to 8:30 p.m.Average response time: 45 minutesDo you ship overseas?How long will it take to get my orders?Any question?

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